STERLING, Va., September 17, 2024 — CapRelo, a leading global mobility management firm, has unveiled its latest innovation, Moxie 1.0—an AI-driven chatbot designed to ease the employee relocation process. Currently available to select clients, Moxie offers real-time assistance by acting as a virtual relocation consultant, allowing employees to ask relocation-related questions and receive tailored responses.

According to CapRelo’s President and CEO, Barry Morris, “Moxie will significantly enhance our online mobility tools, streamlining the relocation process for both employers and employees. This innovation is a key component of our commitment to deliver advanced, AI-powered solutions that reduce costs and improve efficiency.”

On average, an employee undergoing relocation interacts with a consultant for 15 to 30 hours, asking around 25 to 50 questions during the process. Moxie is designed to handle many of these inquiries, providing precise answers based on the employee's company-specific relocation policies. This level of automation could save up to 6,600 hours annually, allowing human consultants to concentrate on more complex tasks, ultimately improving both service delivery and operational efficiency.

Moxie is fully integrated into CapRelo’s Companion platform, as well as CompanionFlex, the company’s innovative Core-Flex portal that offers a personalized user experience. While currently focused on assisting relocating employees, Moxie’s future capabilities will include support for HR mobility teams, acting as a virtual assistant for broader mobility management tasks.

Moxie’s key features include conversational AI capabilities, providing real-time answers to employee inquiries about relocation programs and available services. Users can complete tasks and manage their relocation process with AI-generated prompts, while CapRelo’s language translation tools allow for multilingual communication, making Moxie accessible to clients worldwide.

Looking ahead, CapRelo is preparing for Phase II of Moxie’s development, expected to launch in late 2024. This phase will integrate AI into the company’s Companion HR platform, offering natural language processing (NLP), dynamic prompts, and advanced analytics for improved HR client services. Clients will gain enhanced capabilities for managing relocation expenses, program utilization, and real-time reporting.

For more information, visit CapRelo’s insights on AI and workforce mobility.