Technology News

Tech Mahindra Partners with BMC Helix for Cutting-Edge ServiceOps and Cloud Management Solutions

18 September 2024

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Zaker Adham

Summary

Tech Mahindra, a key player in the industry and a part of the BMC Xcelerate program, has joined forces with BMC to revolutionize operations and services management. This collaboration aims to deliver next-gen solutions such as multi-cloud management, automation, and enhanced business operations. Through these innovations, businesses can streamline their applications, reduce risks, and align more effectively with their strategic goals.

One of the standout offerings from Tech Mahindra, BMC, and AWS is an AI-driven ServiceOps solution. This suite includes Enterprise Service Management, AIOps, Monitoring, Discovery, Patch & Compliance Management, and Workflow Orchestration—all designed to optimize workflows and enhance operational efficiency.

Multi-Cloud Management Made Easy with BMC Helix BMC Helix, managed by Tech Mahindra, simplifies the discovery, modeling, and optimization of business services across both on-premises data centers and public cloud platforms, such as AWS. With comprehensive visibility into IT infrastructures, this collaboration between BMC, Tech Mahindra, and AWS delivers exceptional management solutions for businesses of all sizes.

AI-Powered ServiceOps This partnership goes beyond just cloud management. The BMC-Tech Mahindra alliance provides AI-enhanced ServiceOps solutions that offer enterprise service management, proactive monitoring, observability, and workflow orchestration. These solutions are ideal for businesses leveraging AWS services for IoT and beyond. Additionally, BMC Helix is certified under IL-4, IL-5, and FedRAMP Moderate standards, catering to both public sector and commercial clients.

Helix Control-M for Workflow Orchestration For businesses seeking to enhance workflow orchestration, BMC Helix Control-M offers seamless scheduling, monitoring, and managing of application and data workflows. It provides greater visibility, improved reliability, and the ability to meet service level agreements (SLAs) consistently.

Enterprise Service Management & AIOps for Modern Challenges BMC Helix Enterprise Service Management (ESM) enhances user experience across various business areas with smart automation, integrated workflows, and fast customization options. On the other hand, BMC Helix Operations Management for AIOps ensures comprehensive observability of hybrid cloud environments, leveraging third-party data sources to quickly identify and resolve root causes.

Real-Time IT Asset Mapping with Helix Discovery BMC Helix Discovery leads the market in IT asset discovery and dependency mapping. By providing a dynamic and accurate view of an organization's IT infrastructure, this tool enables decision-makers and operators to gain critical insights, ensuring a real-time, visually represented view of business services.

Continuous Optimization and IoT Edge The BMC Helix Continuous Optimization platform uses predictive analytics and intelligence to optimize IT resources and applications, including Kubernetes, containers, and multi-cloud environments. Additionally, the Helix IoT Edge solution efficiently collects, aggregates, and analyzes operational technology (OT) data at the edge, ensuring businesses can monitor and predict issues in critical systems before they occur.

By offering these forward-thinking solutions, Tech Mahindra and BMC are paving the way for businesses to embrace digital transformation with confidence.